Refund policy

Refund & Returns Policy

We want you to love your Thalette results. If you're not satisfied, we offer a 30-day money-back guarantee from the date of delivery.

How to start a return: Email nexoeagency@gmail.com with your order number and reason. We reply within 24–48 hours with the return address and next steps.

Refunds: Once we receive and inspect your return, we refund your original payment method within 5–10 business days.

Eligibility: Contact us within 30 days of delivery. Our guarantee covers your purchase even if the product has been opened and tried. Bundle and promotional offers are covered by the same 30-day guarantee.

Damaged or wrong items: Email us within 7 days with a photo and we'll send a replacement or full refund — no return needed.

Questions? Email nexoeagency@gmail.com.